DIY

“Why buy it for $7 when you can make it yourself with $92 craft supplies”. This post was on Facebook on a page called “Smashed Peas and Carrots”. Very funny. For some reason, this philosophy is taking place in businesses everywhere. Some business owners take the DIY approach. They feel they are saving money by doing everything themselves. Trouble is, …

Customer Service and Sales

Businesses seek to achieve a healthy bottom line as well as a good reputation. Excellent customer service is critical to establishing repeat business and increasing sales. Recently, during a weekly visit to a favourite business, one of the staff mentioned that she needs more money and would be asking the owner for more hours. I asked her what value she …

The Power of Peer Pressure

We know about mob mentality and we know about terrorism and fear. We are seeing careers ruined by flip Tweets and insensitive comments made several years ago on social media. This year, we watched a Dentist get crushed under the heavy backlash of protest for hunting a Lion – an activity he and many others had pursued in the past …

“The Fortune Is In The Follow Up”

Widely quoted advice: The fortune is in the follow up. You network constantly, giving out your business card to people who express interest in your business. After that, if you just wait for the business to roll in, you will likely be disappointed. Follow up is not nagging. Follow up is putting yourself and your business in the business mind …

No Response

After sending an inquiry email, sometimes you receive silence in return. How long should you wait? Whether you’re chasing an overdue account, seeking a quote, following up on a previous request or trying to set up a meeting, if you get no response, send ONE “gentle reminder” email. And then, pick up the phone! Often forgotten and last choice technology …

Bookkeeping

Thank you for reading this blog post! Bookkeeping is generally an unwanted discussion piece. Right up near the word “budget” that gives people chills, bookkeeping can be overwhelming if a business owner does not stay on top of spending and revenue collections. Income tax filing becomes a nightmare. Some of our clients prefer their bookkeeping to be a monthly activity …