Being TrustWORTHY

Recently, an IT service provider confidently declared his expertise in handling a task. Trust was given and the results were disastrous. This service provider ruined operating systems and deleted software, gave inaccurate advice and left the customer with a lost contract, three days of downtime, huge frustration and a lesson learned. The original task was ultimately completed. The lesson? Take …

It’s In The Name

  We like to invest a little extra time with a new client. This extra time is spent listening to what they EXPECT, what they want moving forward and what their perspective is about the service they are requesting. We’ve noticed a surge in new bookkeeping clients. Bookkeeping is customarily data entry based on statements and receipts provided by the …

Service for The Customer

Does your company have a Customer Service policy? Or does your company respond to what the Customer would like? At Mind Your Own Business, we spend time with our customers during the “Meet and Greet” at the beginning of our relationship, to find out what communication and processes will serve them best – you could say a custom approach to …

Summertime – the Perfect Time for Action

“Never mistake motion for action”  Ernest Hemingway We have realized that action in moving our businesses forward creates momentum. Conversely, falling in a rut can result in a standstill. Many business owners look forward to a slower pace in the summer, some stolen time away to the cottage or even the great outdoors at home. However, this does not mean …

When Invoices are Months Overdue

Actual Excuses received for not paying an overdue invoice for work completed: Business has been slow but picking up Kids have needs Ailing parents Recovering from surgeries Settling my divorce finally and freeing up monies that have been locked up Avoiding bankruptcy I need more time My favourite excuses received include an email that was sent to me from a …

Nurturing Virtual Relationships

Why do we go to networking events and rent Vendor booths at tradeshows? Obviously, we want to make personal contact with potential customers and grow our business! What do you do with all the business cards you collect in the bowl for people who tried to win your door prize? Since you do not have express permission to send them …

Who is on your team?

Give a little; take a little; share a little. It is a delicate balance to give and not undervalue yourself, to take and not appear greedy, and to share without over-sharing. It is especially important for the small business owner to keep their eye on the ball and the business activities, while maintaining a big picture view of the overall …

Easy Peasy

People who make something look effortless and easy are VERY good at what they do. It might be a natural flair or years of experience that brought them to this place of smooth and perfect execution. Easy for one can be torturous and a heavy weight for another to bear. That doesn’t mean that anyone is inferior or superior in …

What is Less Fun Than Preparing Files for Your Bookkeeper?

Customers moan and groan about getting bank statements, credit card statements, receipts and deposit information gathered together for the bookkeeper. What is less fun than that? A Revenue Canada Audit! One of the reasons that you should have an accurate and up-to-date record of your revenue and expenses is that you will never remember three years from now, who you …

The Home Office Entrepreneur

There are an increasing number of small business owners setting up home offices. Mind Your Own Business is a Virtual Administration company, operating from home offices. Home offices decrease overhead costs such as transportation – either public transit or parking and gas expenses, no additional rent, less expense related to clothing required and less spending money needed for coffee and …